Privacy policy

1. Terms & Conditions

1.1 Introduction

Welcome to C2C Epoxy Floors (“C2C,” “C2C Construction & Coatings”, “we,” “us,” or “our”). By accessing or using our website, social media pages, or services, you agree to comply with the following Terms & Conditions. If you do not agree, please refrain from using our services.

1.2 Services Provided

C2C Epoxy Floors provides epoxy flooring installation and related services to residential and commercial clients in New Brunswick, Canada. We strive for quality craftsmanship, transparent communication, and a stress-free customer experience.

1.3 Booking & Payments

  • All project quotes are estimates based on the scope of work discussed. Final pricing may vary based on unforeseen site conditions or client-requested modifications.

  • A deposit may be required to secure a booking. Full payment is due upon completion unless otherwise agreed.

  • We accept payments via cash, e-transfer, credit cards and other agreed-upon methods.

  • E-transfers can be sent to: c2cepoxyfloors@gmail.com

  • Credit card payments may be subject to a processing fee.

1.4 Cancellations & Refunds

  • Cancellations within 48 hours of a scheduled job may result in a cancellation fee.

  • Deposits are non-refundable once materials have been ordered.

1.5 Warranty & Liability

  • We stand by our workmanship and offer a limited warranty on our epoxy flooring installations. Warranty coverage will be discussed in your service agreement.

  • We are not responsible for damage caused by improper maintenance, misuse, or structural issues beyond our control.

  • Clients must ensure work areas are clear and accessible before installation.

1.6 Social Media & Marketing

  • By working with C2C, you agree that we may take photos or videos of projects for promotional purposes. If you do not wish for your project to be shared, please inform us in writing before work begins.

  • We are active on Facebook and Instagram and encourage engagement. However, we reserve the right to remove any inappropriate or offensive comments on our pages.

2. Privacy Policy

2.1 Information We Collect

We collect and store information necessary to provide our services, including:

  • Contact details (name, phone number, email)

  • Project details (location, flooring preferences)

  • Website and social media interactions

We do not sell or share your personal information with third parties for marketing purposes.

2.2 Use of Information

Your information is used to:

  • Provide estimates, schedule work, and communicate project details

  • Improve our services and customer experience

  • Respond to inquiries through our website and social media

2.3 Social Media & Advertising

  • We may use Facebook and Instagram advertising to reach potential customers. Our ads comply with platform policies and applicable privacy laws.

  • If you interact with our pages (likes, comments, shares), we may use that engagement to improve our content and outreach.

2.4 Data Security

We take reasonable steps to protect your data but cannot guarantee absolute security. If you have concerns about how we handle your information, contact us.

2.5 Third-Party Links

Our website and social media may contain links to third-party sites. We are not responsible for their content or privacy policies.

3. Updates to This Policy

We may update these terms from time to time. Continued use of our services after changes take effect means you accept the new terms.

Last updated: 2025/03/22